Shipping & Returns

Orders are shipped from Sydney, Australia, or Los Angeles, CA.

Please allow 2-3 business days (Monday to Friday) for dispatch. Our shipping times are estimated guides only and may vary depending on various factors.

 

SHIPPING WITHIN AUSTRALIA

Shipping method Approx. delivery time Delivery cost 
Standard 2-8 business days AU$10
Express 1-5 business days AU$15

 

SHIPPING WITHIN THE UNITED STATES

Shipping method Approx. delivery time Delivery cost 
Standard 3-8 business days US$10
Express 2-6 business days US$15

 

REST OF THE WORLD

Shipping method Approx. delivery time Delivery cost 
Standard 6-21 business days AU$25
Express Contact us Contact us

 

DUTIES & TAXES

Customers are responsible for payment of duties, fees and import taxes that may be applicable to international orders (which may also apply in the United States).

PALO Object Company is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.

 

DELIVERY

After a package is shipped we are unable to make changes to its delivery address. PALO Object Company is not responsible for any stolen/lost packages.

 

RETURNS & EXCHANGES

You have 14 days after receiving your package to request a return or exchange. Email contact@palo-object.co with your order details to begin the process.

All items must be returned in their original packaging, unblemished, and unworn. Items that do not meet these criteria will not be considered for refund or exchange. If the items you receive are defective, damaged, or incorrect, please let us know as soon as possible.

Shipping fees associated with returning or exchanging items are not covered.